Privacy Policy

1. Introduction

This Legal & Privacy Policy governs the use of the website and services provided by Al Biruni Home Health Care. (“we,” “our,” or “us”). By accessing or using our website, you acknowledge this policy and agree to comply with the applicable terms governing your use of the website. At Al Biruni Home Health Care, we respect your privacy and are committed to protecting your personal and health information. This policy explains how we collect, use, protect, and share information when you visit our website or use our healthcare services.

Al Biruni Home Health Care may collect personal and health-related information through our website and associated healthcare services, as necessary to respond to enquiries and provide requested services. The information we may collect includes:
Personal identification and contact details, such as name, phone number, email address, and identification information when required.
Medical information voluntarily provided during appointment booking, consultations, or healthcare services.
Appointment details, location information, and service preferences.
Health insurance information, where applicable.
Information submitted through contact forms, chat, feedback, or customer support enquiries.
We collect and handle information for purposes related to our healthcare services, while respecting visitors' privacy and confidentiality.

Al Biruni Home Health Care uses collected information for the following purposes:
Provide healthcare services and customer support.
Schedule appointments and communicate with visitors.
Coordinate healthcare services and medical follow-ups.
Maintain relevant medical and service records.
Ensure service quality and compliance with applicable UAE healthcare regulations.
Improve website functionality and visitor experience.
Respond to enquiries, feedback, and service-related requests.
We do not sell visitors' personal or medical information. Information may only be shared when necessary for providing healthcare services, with appropriate authorization, or when required or permitted by applicable law, subject to relevant privacy and confidentiality requirements.

Al Biruni Home Health Care provides teleconsultation services through secure digital healthcare platforms. Before each teleconsultation, visitors are informed about the nature of the service, and their consent is obtained prior to the consultation. By using our teleconsultation services, visitors acknowledge that:
Teleconsultations are intended for non-emergency medical concerns.
Al Biruni Home Health Care does not independently record audio or video consultations.
Relevant consultation details are documented and maintained as part of the medical record.
Visitors may be contacted for medical follow-up, service-related communication, or feedback.
All teleconsultation services are provided with respect for visitor privacy and confidentiality in accordance with applicable healthcare regulations.

Al Biruni Home Health Care. makes reasonable efforts to provide accurate information and reliable services through its website. To the extent permitted by applicable law, the company shall not be held liable for damages arising from:
Misuse of the website or its services by visitors.
Delays in seeking medical attention resulting from a visitor's own actions or failure to seek timely care.
Inaccurate, incomplete, or misleading information provided by visitors.
Temporary website unavailability, technical interruptions, or circumstances beyond the company's reasonable control.
Website information is provided for general informational purposes and should not replace professional medical advice, diagnosis, or treatment. Services are subject to availability, scheduling, and applicable healthcare requirements.

Al Biruni Home Health Care. Maintains and stores personal and health-related information in accordance with applicable UAE healthcare laws and Dubai Health Authority (DHA) regulations. Medical records are retained for the periods required by applicable laws and regulatory authorities. Appropriate measures are applied to maintain the confidentiality and security of stored information and prevent unauthorized access or disclosure. Visitors may request access to or correction of their personal and medical information, subject to applicable laws and regulations.