FAQ
What services do you offer at home?
We provide doctor and nurse visits, chronic disease monitoring, post-hospital care, wellness screenings, and lab sample collection — all delivered directly to your home.
Can I speak to a doctor without visiting the clinic?
Yes. We offer secure teleconsultations for minor, non-emergency concerns via phone or video — with licensed doctors and no complex logins required.
How do I book or engage your services?
You can:
📞 Dial our toll-free number 800-AlBiruni (25247864)
💬 Use our website chatbot to book instantly
📱 Call or WhatsApp us at +971 52 397 7815
Are your services covered by insurance?
Many of our services, including teleconsultation and home care, are covered under major insurance plans. We’ll confirm eligibility before scheduling.
What conditions can be treated through teleconsultation?
We handle minor, non-emergency conditions such as flu, allergies, infections, prescription renewals, and general medical advice.
Do you offer employee wellness or corporate health programs?
Yes. We partner with companies to deliver structured employee wellness programs, health talks, chronic disease support, mental wellness (EAP), and preventive campaigns.
We currently operate across Dubai, and are expanding based on demand. Our team will confirm availability at the time of booking.
What should I do in case of a medical emergency?
Our services are not designed for emergencies. In case of a serious medical situation, please contact your city’s ambulance services or go directly to the nearest hospital emergency department.
Can I speak to a doctor just to discuss my condition or get a second opinion?
Absolutely. Our teleconsultation services are ideal for discussing treatment plans, understanding a diagnosis, or getting a second opinion on non-emergency medical concerns.
How much do your services cost?
The cost depends on the service you need and whether it’s covered by your insurance plan. Our friendly team will check your eligibility and give you a clear quote before booking.
What do I need for a teleconsultation?
You’ll need a smartphone, tablet, or computer with a working camera and microphone, along with a stable internet connection — preferably Wi-Fi or 4G — strong enough to support video streaming.
How long does a teleconsultation last?
There’s no fixed time limit — the session lasts as long as needed to reach a safe and medically sound conclusion.
What kind of environment is best for a teleconsultation?
Try to be in a quiet, private space where you can speak openly. It’s best to be alone so that your doctor can ensure confidentiality. Our doctors will ask at the start whether you’re in a private setting before proceeding.
Do I need to give consent for a teleconsultation?
Yes, even though it’s online, your informed consent is still required. Our doctors will explain the consent process at the beginning of the session.
Are teleconsultations recorded?
No, teleconsultations are not recorded or stored as video or audio. The only records maintained are the clinical notes made by the treating doctor.